Shipping policy

1. Processing Time

Orders are typically processed within 1–3 business days. For one-off collector items, availability is reconfirmed before dispatch.

2. Shipping Origin, Methods & Timeframes

All orders are processed, consolidated, quality-checked and dispatched from our Hong Kong fulfilment hub. Every parcel ships from Hong Kong with tracking through reputable carriers. Typical transit time is 5–25 business days, depending on destination, customs and the service selected at checkout.

3. Shipping Fees

Shipping fees are calculated at checkout based on destination, parcel weight and service. Any available free-shipping offer, qualifying region and threshold will be displayed at checkout.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes or carrier handling fees charged by the destination country. Unless stated at checkout, these charges are the customer's responsibility.

5. Tracking & Signature

A tracking link will be emailed after dispatch. Higher-value shipments may require a signature on delivery.

6. Delays

Delivery may be delayed by customs inspections, carrier disruptions, public holidays or other events beyond our control.

7. Address Accuracy

Please check your delivery address before placing an order. Contact us immediately at contact@urvc.vip if a correction is required before dispatch.

8. Lost Parcels

Please contact us if tracking has not updated for 15 business days so we can investigate with the carrier.

9. Seller and Customer Service

URVC is operated by YAO MO CLASSIC RECORDS CO., LTD., Thailand company registration no. 0835567035996. Registered office: 111/7 Moo 4, Ko Kaeo, Mueang Phuket, Phuket 83000, Thailand.

Customer service: contact@urvc.vip | +66 62 958 8121

The registered business address in Thailand is separate from our fulfilment operations. All customer orders are processed and dispatched from Hong Kong.

Last updated: July 23, 2026